On-site violence attributed to escalated staff-client conflicts are unfortunately increasing in the workplace today. Workers should be aware of the risks they pose to the well-being of their colleagues and themselves when in heated and intensified situations with clients or customers. A complaint poorly handled can, in a very short space of time, escalate. At the heart of managing this risk lays effective communication, active listening skills and above all else, exceptional customer service. By using the philosophy of a Negotiator and techniques taught in CRTC's courses, staff will learn to handle the sometimes unreasonable demands of customers and the general public, providing exceptional customer service and also increasing the safety at their workplace at the same CRTC's training courses here
Attention and Focus
Design Difficult People
Exercises for Kids
Train the Trainer
Also known as Restorative Justice in the UK and Europe, ProActive ReSolutions is a leader in the Conflict Management field. Our proven training methodology for resolving conflict has been shown to achieve a 9:1 return on investment in a double blind study. Our Conflict Management solution does not focus on assessing blame on individuals who are in conflict – rather the goal is to understand the cause and the impact, and agree on an acceptable, accountable course of action that is satisfactory to everyone involved in the conflict. We transform conflict into cooperation.